About Us & FAQ aimsouq.com

About aimsouq.com

Aimsouq.com is a best online shopping site in UAE for easy to search for What You Want! Since 2014, we are the best online shopping destination for buying items across the region.

Aimsouq.com is more and more present in the life of people across the globe as they begin to move their shopping habits into the online. We are a fat growing e-commerce site in the Middle East, expanding to deliver products domestically and internationally, featuring a large range of products across categories such as Electronics & Mobiles, Beauty & Health, Home & Kitchens, Fashions, and Automotive etc.

Today aimsouq.com is growing to become a regularly used online shopping website mainly for people in the Middle East and Asia, though it is proceeding to be available for people internationally.

We sell genuine and well appreciated products on a discounted rate. The availed discount on products is getting shared with the customer to ensure you are getting the better services in terms of quality and prompt delivery at your doorsteps. aimsouq.com sells only genuine products by the manufacturer.

Our Mission

Our Band of Trust comprises of our values via which we aim to consistently deliver a trusted shopping experience to all our customers. Our target is to provide you with a wide selection of products in different categories. Our team specially handpicks merchants who have the best, latest and vast selection of merchandise so you can find what you are looking for authentic, and at the best price.

Our Vision

AIMSOUQ is committed to helping its customers reach their needs, to personalizing their online shopping experiences and to making a difference. This sense of identification also means we value and promote seamless interaction with customers. "Customer satisfaction is the first priority in our online shopping site."

Frequently Asked Questions

General

What is aimsouq.com?

Aimsouq.com is a best online shopping site in UAE for easy to search for What You Want! Since 2014, we have been the best online shopping destination for buying items. We are a fat growing e-commerce site in the Middle East, expanding to deliver products domestically and internationally.

What categories of products do you offer?

We feature a large range of products across categories such as:

Electronics & Mobiles
Beauty & Health
Home & Kitchens
Fashions
Automotive (including JMC, Force, Faw, Terralord vehicles)

Are the products genuine?

Yes, absolutely. aimsouq.com sells only genuine products by the manufacturer. We specially handpick merchants who have the best, latest and vast selection of authentic merchandise. We ensure quality and authenticity in every product we sell.

Orders & Shipping

Where do you deliver?

We primarily deliver across the United Arab Emirates and other countries in the Middle East. We are also expanding our delivery network to serve customers internationally. You can check delivery availability for your specific location during the checkout process.

What are the shipping charges?

Shipping charges vary based on the destination, weight, and size of the product. We often offer free shipping on orders above a certain value. The exact shipping cost will be calculated and displayed at checkout before you confirm your order.

How long does delivery take?

Orders within the UAE are typically delivered within 2 to 5 business days. For international orders, delivery time may range from 5 to 14 business days depending on the destination and customs clearance.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email and SMS. You can use this tracking number on our website or directly on the courier partner's website to track the real-time status of your delivery.

Returns & Warranty

What is your return policy?

You can return a product for a refund (if you placed the order using Cash on Delivery, we will issue you a return coupon equivalent to the value) within 3 days after receiving your original order.

Conditions for return acceptance:

Product must remain sealed (unless defective/damaged).
Product must be in original packaging and original condition (unused).
Product is not damaged and label is still attached.
Product is complete (all accessories, manuals, etc.).

Refund (or exchange for COD orders) is processed within 14 business days after product retrieval and inspection.

Submit your return request here.

What does the warranty cover?

The warranty is valid only if the product's serial number is present and legible. It covers manufacturing defects and hardware failures during the specified warranty period.

What is NOT covered:

Normal wear and tear (batteries, cables, fuses, etc.).
Damage from misuse, accidents, water, fire, or voltage fluctuations.
Unauthorised repairs or modifications.
Loss of data stored on the device.

Payments

What payment methods do you accept?

We offer multiple convenient payment options to suit your needs:

Cash on Delivery (COD) – Pay when you receive your order.
Credit / Debit Cards – Visa, Mastercard, etc. (via secure payment gateway).
Bank Transfer – Available upon request.

Note: For COD orders, returns are processed as store credit (exchange coupon) rather than cash refund.

Customer Support

How can I contact customer service?

We are here to help! You can reach our support team through:

Email: support@aimsouq.com
Phone: [Insert your support number here]
Live Chat: Available on our website during business hours.

We strive to respond to all inquiries within 24 hours.